Shipping Policy
1 – Shipping Locations
We currently ship within Fiji.
We are actively working to expand our delivery services to:
- Australia
- New Zealand
- United States
2 – Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or holidays will be processed on the next business day
3 – Delivery Time
- Estimated delivery time within Fiji: 3–7 business days
- Delivery times may vary depending on your location and courier services
4 – Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- Occasionally, we may offer free shipping promotions
5 – Order Tracking
- Once your order is shipped, you may receive a tracking number (if available)
- You can use this to track your delivery status
6 – Delays
While we aim to deliver on time, delays may occur due to:
- Courier service issues
- Weather conditions
- Public holidays or unforeseen circumstances
Ayurdesi is not responsible for delays beyond our control, but we will always try to assist you.
Returns & Refunds Policy
1 – Eligibility for Returns
We accept returns or exchanges under the following conditions:
- You received a damaged product
- You received the wrong item
- Product is defective
2 – Return Conditions
To be eligible for a return:
- The item must be unused and in original packaging
- Request must be made within 3–5 days of delivery
- Proof of purchase (order confirmation) is required
3 – Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
- Opened or used products
- Products damaged due to misuse
- Items returned without prior request
4 – Refund Process
- Once your return is received and inspected, we will notify you
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to the original payment method
5 – Exchange Policy
- If you received a damaged or incorrect product, we can offer a replacement (subject to availability)
6 – Return Shipping
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost
- In other cases, the customer may be responsible for return shipping
How to Request a Return
To initiate a return or report an issue:
- Contact us via email: info@ayurdesi.com
- Include your order number and clear details of the issue
- Attach photos (if the item is damaged or incorrect)
Our team will guide you through the next steps.
Future Expansion
As Ayurdesi expands to Australia, New Zealand, and the United States, shipping timelines and policies may be updated based on regional logistics and regulations.